100% remote

 Overview 

This role will provide administrative support to Questco’s clients and worksite employees with drug testing, background checks, FMLA/leave of absence management, and other client administrative services. By following federal and state laws as well as company policies, procedures and standards, this role provides value to our clients by managing complex situations and reducing risks. 

Specific job responsibilities include: 

• Manage the Questco drug testing/background check processes. 
• Reconcile monthly invoice adjustments for billable services. 
• Provide excellent customer service to Questco clients and worksite employees including positive telephone experience and prompt follow-up. 
• Assist Administration Services Lead and Coordinators with FMLA (Family and Medical Leave Act) requests as needed. 
• Follow all Federal, State and Local laws and regulations related to the Human Resources function including, but not limited to, FLSA, ADA, HIPAA, other data privacy rules and regulations, Civil Rights Act of 1964, and FMLA regarding client issues and decisions and know when to obtain legal or other advice. 
• Provide proactive communication and partner with Questco departments to ensure the best client experience possible. 
• Administrative support i.e. answering phones, filing, scanning, as needed. 
• All other duties as assigned. 

Required Qualifications: 

• 1+ years’ experience in Customer service / Client facing role 
• Experience in HR or similar is preferred 
• Strong written and verbal communication skills 
• Must work well independently as well as a functional team member 
• Professional services experience, PEO knowledge, preferred 
• Excellent computer skills, high proficiency in MS Office 
• Unemployment Claims experience preferred 
• High School Diploma required 

Required Skills: 

• Strong interpersonal skills, ability to handle sensitive client situations gracefully 
• Demonstrates integrity, ethics, accountability, responsibility, initiative and teamwork 
• Excellent presentation skills, and professional verbal and written communication skills 
• Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients 

Physical Requirements, Language Skills: 

• Must be able to work flexible schedules when needed to support business needs 
• Frequent viewing of computer terminal with wrist/finger movement to operate a computer keyboard 
• Requires sitting or standing for long periods of time 
• Must be able to lift and carry up to 25lbs. periodically 
• Bend, reach, pull, stoop, and push are all elements of physical activity for this position 
• Fluency in English – speak, read and write. 

JOB CODE: 1000076