1. About the Role 

This role will provide administrative support to Questco’s clients and worksite employees with unemployment claims, drug testing, background checks, FMLA/leave of absence management, and other client administrative services.  By following federal and state laws as well as company policies, procedures and standards, this role provides value to our clients by managing complex situations and reducing risks.

What You'll Work On

• Process LOA / FMLA (Family and Medical Leave Act) requests and assist clients and employees regarding leave regulations and required paperwork
• Process requests for drug testing/background checks
• Reconcile monthly invoice adjustments for billable services
• Process yearly EEO1 Reporting for clients required to file
• Process yearly Veteran Reporting for clients with Government Contracts
• Process yearly California Pay Reporting requirements
• Manage client requests for Compliance Posters
• Review and complete with accuracy, employment verifications
• Provide excellent customer service to Questco clients and worksite employees including positive   telephone experience and prompt follow-up
• Follow all Federal, State and Local laws and regulations related to the Human Resources function including, but not limited to, FLSA, ADA, HIPAA, other data privacy rules and regulations, Civil Rights Act of 1964, and FMLA regarding client issues and decisions and know when to obtain legal or other advice
• Provide proactive communication and partner with Questco departments to ensure the best client experience possible
• All other duties as assigned

Who You Are

• 1+ years’ experience in Customer service / Client facing role
• Experience in HR or similar is preferred
• Strong written and verbal communication skills
• Must work well independently as well as a functional team member
• Professional services experience, PEO knowledge, preferred
• Excellent computer skills, high proficiency in MS Office

Building Careers at Questco - Explore Our Benefits  

• We offer the opportunity for career growth and advancement, including the company’s financial commitment to Educational Assistance for degree programs, professional development, and achieving/maintaining professional certifications.
• Compensation at Questco is competitive, based on years of experience, certifications, system, and industry expertise, and offers a remote work stipend, annual bonus potential, and opportunity for annual merit-based pay increases.
• Access to benefits is available the first day of the month following the start date, including your choice of major medical plans, as well as options for dental, vision, critical illness, accident, additional supplemental life insurance.
• Questco provides company-paid life insurance, STD/LTD, EAP/Wellness Program, and a 4% employer match on 401k which is immediately vested.
• Work life balance is important, so we have a generous PTO program and paid holidays including a Birthday Holiday and Volunteer Day each year.

Questco is a Winning Brand

The Questco team works together collaboratively to care for our clients and each other.  Recognized as a Certified Professional Employer Organization (CPEO), providing outsourced payroll, HR, benefits administration, and risk/safety consulting services to our clients nationwide.  We are an established, growing company with an excellent reputation and outstanding client retention for over 30 years, supported by world-class NPS ratings.

Our Employee-Centric, Remote-First Culture provides flexibility while optimizing Client Service!  

Questco’s virtual team passionately supports our teammates and clients, all committed to open communication, continuous improvement, and our Core Values.  We cherish the diversity of our team and are united by our shared passion for providing outstanding client experience.   While the majority of our 250+ corporate employees work remotely from their home offices, we have 7 office locations across the United States offering regional service center presence for our clients.

Diversity, Equity, Inclusion at Questco

At Questco, we embrace diversity, foster inclusion, and stand firmly against discrimination. We are proud to be an equal opportunity employer that welcomes individuals of all races, colors, religions, gender identities/expressions, national origins, ages, military service eligibility, veteran statuses, sexual orientations, marital statuses, physical or mental abilities, and other protected classes.

For more information about us:

• https://youtu.be/Gd3CwqJhWCk
• https://www.clearlyrated.com/hr-services/tx-usa/the-woodlands-tx/Questco-llc-conroe-tx 
• https://blog.questco.net/Questco-gets-featured-on-peo-insider

#LI-Onsite

JOB CODE: 1000034