Job Responsibilities

This role is responsible for reviewing and requesting missing employees’ paperwork, as well as, performing maintenance on employee records for assigned clients.  This role is also responsible for payroll data entry.

Specific Job Expectations include

·       Input new hire information into applicable systems

·       Review and upload into document storage new hire paperwork for assigned clients, as needed

·       Process Reinstatement Agreements. Verify all employee paperwork has been received from original new hire packet

·       Process employee changes in a timely manner for payroll to be processed

·       Request missing documentation, signatures, etc. for assigned clients

·       Manage errors for E-Verify for clients that Questco processes

·       Communicate with other departments regarding new hires

·       Correspond with clients in a timely manner as needed. Respond to questions concerning assigned client employee packets. Develop and nurture a good client-document coordinator relationship

·       Communicate with payroll specialists about any new hire or employee changes that are out of state.

·       Set up direct deposits and forward pay card application for employees and clients requesting direct deposits. Verify direct deposit information from other payroll document specialists.

·       Backup other Payroll Clerks and Document Auditor of the department, cover other Payroll Clerks and Document Auditor in their absence

·       Complete with excellence all other duties as assigned

Questco Expectations

·       Maintain a professional and respectful approach with clients and teammates

·       Accuracy of work and punctuality per any assigned schedule

·       Timely completion of all administrative duties for timesheets and expense reports, as applicable

·       Partners with all internal departments to help improve client retention

·       Foster an inclusive environment and collaborative approach with teammates

·       Always act with integrity, abide by our Code of Ethics, Core Values and employee handbook

Required Qualifications

·       A minimum of 1-2 years’ general office experience

·       PEO experience preferred

Required Skills

·       Must possess PC knowledge, including Microsoft Word, Excel, Adobe, and 10-key by touch.

·       Strong interpersonal communication skills, ability to handle sensitive client situations gracefully

·       Professional verbal and written communication skills

·       Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients

Physical Requirements, Language Skills:

·       Must be able to work flexible schedules when needed to support business needs

·       Frequent viewing of computer terminal with wrist/finger movement to operate a computer keyboard and mouse

·       Requires sitting or standing for long periods of time

·       Must be able to lift and carry up to 25lbs. periodically

·       Bend, reach, pull, stoop, and push are all elements of physical activity for this position

·       Fluency in English – speak, read and write

Travel:

·       None expected

JOB CODE: 1000037