Job Responsibilities

A key member of our New Client Implementation Team, partnering with internal team members to ensure that all aspects of the onboarding process run smoothly for all new Questco clients. This role ensures accurate payroll account setup, initial payroll processing and client payroll training to ensure that the client has an exceptional initial experience. This position sets the tone of what the client will come to expect from Questco; the Implementation Specialist must have great customer service skills, accuracy, and compliance experience in order to make recommendations necessary for a client’s first payroll with Questco.

Specific Job Expectations include

• Responsible for implementing new client’s payroll to Questco, ensuring that all the client’s needs are met

• Accurately configure the PrismHR payroll system to reflect the needs of a new client, and audit client data to ensure accuracy as well as that of the team’s via peer reviews

• Process payroll for each new client for approximately 3 pay periods; research and resolve any client implementation issues in a timely manner to optimize client satisfaction, partnering with Implementation Consultant, also assigned to the client as project manager

• Ensure client is trained and comfortable with the PrismHR system; provide initial support in troubleshooting and resolving customer system concerns, ensuring all products and applications are functioning correctly

• Establish and maintain a positive working relationship with clients and team members to promote a quality service image and environment; ensure a smooth transition to ongoing support departments

• Work closely with other departments to ensure efficient and smooth handoffs occur, reducing client disruption

• Partner with all internal departments to ensure the clients’ needs are met and to help improve client retention

Questco Expectations

• Maintain a professional and respectful approach with clients and teammates

• Accuracy of work and punctual per any assigned schedule

• Timely completion of all administrative duties for timesheets and expense reports, as applicable

• Partners with all internal departments to help improve client retention

• Fosters an inclusive environment and collaborative approach with teammates

• Always act with integrity, abide by our Code of Ethics, Core Values and employee handbook

Required Qualifications

• A minimum of 3 years’ experience processing multi-state payrolls from 2 to 500+ in size, preferably working in new client payroll implementation – ideally, this is a seasoned professional with many years of payroll processing experience

• A strong understanding of payroll compliance including FLSA (Fair Labor Standards Act)

• 3+ years’ experience in a client support role with strong administrative and customer service skills

• Hands-on experience with PrismHR is strongly preferred

• Exceptional communication skills including verbal, written, and presentation skills

• Proven ability to work effectively both independently and in a team-based environment

• Demonstrated willingness to be flexible and adaptable to changing priorities

• Desire to proactively anticipate/solve problems, provide excellent customer service, and professionally juggle tasks in a fast-paced environment

• PEO experience strongly preferred

• Bachelor’s degree or equivalent professional experience

• CPP Certified strongly preferred and must be willing to become certified

• Experience with PrismHR and ClientSpace preferred

Required Skills

• Proficient with MS Office suite and passion for driving efficiencies through technology

• Strong interpersonal communication skills, ability to handle sensitive client situations gracefully

• Professional verbal and written communication skills

• Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients

Physical Requirements, Language Skills:

• Must be able to work flexible schedules when needed to support business needs

• Frequent viewing of computer terminal with wrist/finger movement to operate a computer keyboard and mouse

• Requires sitting or standing for long periods of time

• Must be able to lift and carry up to 25lbs. periodically

• Bend, reach, pull, stoop, and push are all elements of physical activity for this position

• Fluency in English – speak, read and write

Travel:

• Up to 10% of work may include travel

• Ability to drive long and short distances throughout the day to various client locations

JOB CODE: 1000045