Remote

Supports the functional maintenance and administration of HR systems and ancillary systems. The primary responsibilities are to assist users with questions and issues related to our software solutions. This includes demonstrating system functions, resolving support requests, troubleshooting issues, and in-house testing of software.

Specific Job Expectations include

• Assists with day-to-day, ongoing maintenance and process tasks within the system including import loads, accrual adjustments, and client onboarding tasks.
• Helps identify gaps due to system constraints and propose solutions.
• Helps identify, develop and implement necessary end-user training.
• Helps identify and escalate application defects and priority issues.
• Stay current with system information, changes/updates and new releases.
• Assist with the development of custom reports to meet the requirements of internal and external users.
• Helps work with internal resources to develop or modify HRIS functionality to meet changing demands.
• Work closely with all users to more fully utilize system capabilities.
• Supports clients as needed for implementation, support, and development of customer-facing technology solutions.
• Support and participates as a project team member in ongoing HRIS implementation projects.
• Complete with excellence all other duties as assigned

Questco Expectations

• Maintain a professional and respectful approach with clients and teammates
• Accuracy of work and punctual per any assigned schedule
• Timely completion of all administrative duties for timesheets and expense reports, as applicable
• Partners with all internal departments to help improve client retention
• Fosters an inclusive environment and collaborative approach with teammates
• Always act with integrity, abide by our Code of Ethics, Core Values and employee handbook

Qualifications

• 3+ years’ experience in a customer support position
• PEO experience preferred

Required Skills

• Knowledge of the PEO (Professional Employer Organization) industry and co-employment operating concepts.
• Experience with PrismHR or other PEO/ASO software.
• Expertise working with HRIS systems, and general payroll policies, procedures and regulations.
• Ability to communicate and present information effectively with both technical and non-technical audiences.
• Strong interpersonal communication skills, ability to handle sensitive situations gracefully
• Professional verbal and written communication skills
• Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients

Physical Requirements, Language Skills:

• Must be able to work flexible schedules when needed to support business needs
• Frequent viewing of a computer terminal with wrist/finger movement to operate a computer keyboard and mouse
• Requires sitting or standing for long periods of time
• Must be able to lift and carry up to 25lbs. periodically
• Bend, reach, pull, stoop, and push are all elements of physical activity for this position
• Fluency in English – speak, read, and write

JOB CODE: 1000055