Drive Operational Excellence at Questco

Questco Companies is a Certified Professional Employer Organization (CPEO) that helps businesses simplify HR, payroll, benefits, and compliance. As we continue to grow, disciplined execution and continuous improvement are critical to delivering an exceptional client experience at scale.

We are seeking a Continuous Improvement Manager to lead Questco’s operational improvement efforts across the organization. This role sits at the center of how strategy turns into execution. You will work closely with the COO and executive leadership team, partner with leaders across departments, and drive high-impact initiatives from concept through sustained results.

This is an ideal role for a hands-on operator who thrives in ambiguity, brings structure to complexity, and is energized by turning ideas into measurable business outcomes.

What You Will Do

In this role, you will help build and run Questco’s operating system for continuous improvement and enterprise delivery. You will:

• Own and evolve Questco’s company-wide continuous improvement approach and operating cadence
• Identify, prioritize, and lead high-impact improvement initiatives across business and technology teams
• Evaluate end-to-end processes for efficiency, scalability, cost-to-serve, risk reduction, and client experience
• Lead process mapping, root cause analysis, and solution design sessions
• Quantify and track the operational and financial impact of improvement efforts
• Partner with leaders to redesign workflows, roles, handoffs, and system usage
• Drive change management and adoption to ensure improvements are sustained
• Serve as Questco’s central project manager for cross-functional initiatives
• Establish standards for project intake, prioritization, charters, milestones, ownership, and timelines
• Build and maintain project plans, dependency maps, and risk logs
• Facilitate regular initiative reviews and executive operating rhythms
• Hold teams accountable to committed outcomes and timelines; surface risks early
• Provide clear executive visibility into initiative status, tradeoffs, dependencies, and constraints
• Design and maintain an enterprise delivery dashboard as a single source of truth
• Prepare concise executive and board-level updates as needed
• Coach leaders and teams on structured problem-solving and execution discipline

What We Are Looking For

We are looking for a strong operator and change leader who can drive results through influence and execution discipline. The ideal candidate will bring:

• 5+ years of experience in continuous improvement, project management, or operational leadership
• Demonstrated success leading cross-functional change without direct authority
• Experience managing multiple concurrent initiatives across business and technology teams
• Strong ability to quantify operational and financial impact
• Experience in complex, regulated, service-oriented environments
• Experience in PEO, HCM, payroll, benefits, or financial services is strongly preferred
• Bachelor’s degree in Business, Process Improvement, or a related field preferred
• Certifications such as PMP, Lean Six Sigma, or similar are a plus
• Exceptional executive communication skills with the ability to present clearly and concisely
• Strong organizational and prioritization skills
• Comfort operating in ambiguity with a bias toward action and follow-through
• Ability to influence effectively at all levels of the organization

Why Join Questco

• Direct partnership with the COO and executive leadership team
• Opportunity to shape how Questco executes strategy and scales operations
• High-visibility role with measurable business impact
• Collaborative, performance-driven culture
• Competitive compensation and comprehensive benefits
• Long-term growth opportunities in operations, strategy, and leadership

How We Work

• Remote-first organization with periodic in-office collaboration at Questco’s corporate office
• Up to 15 percent travel may be required
• Fast-paced, cross-functional environment with executive exposure and ownership

JOB CODE: 1000064